PROBLEM IDENTITY
In the wake of COVID-19, government and public service organizations realized the urgent need to enhance the potential and resilience of their diverse suppliers. Minority, women, and small business enterprises (MWSBEs) were particularly hard-hit, facing numerous challenges during the pandemic. This crisis highlighted the necessity for strong resilience strategies to maintain continuous operations and support the long-term success of these businesses. In response, a state government client aimed to establish a Coronavirus Rapid Relief Response Center (CRRC) to deliver statewide business consulting and supportive services specifically tailored to MWSBEs.
MILES SOLUTIONS
Miles Enterprise was selected to provide targeted business consulting and technical assistance to state-certified minority and women-owned small businesses disproportionately impacted by COVID-19.
- Business Consulting and Technical Assistance
Miles Enterprise delivered comprehensive business consulting and technical support focusing on helping these businesses navigate the difficulties posed by the pandemic. Our team worked closely with the state agency to ensure that minority and women-owned businesses received the guidance needed to adapt and thrive in a rapidly changing environment. - Public Outreach and Engagement
To reach and support diverse firms across the state, Miles Enterprise established a call center dedicated to marketing and public outreach. This initiative effectively communicated the agency's services to MWSBEs. We also documented and recorded insights, capturing the knowledge, attitudes, perceptions, and lived experiences of these firms. This valuable feedback was shard with the agency's executive leadership team to inform decision-making and enhance program effectiveness. - Data Collection and Analysis
Miles Enterprise provided detailed reporting and data analysis, compiling key metrics to measure the program's impact. We presented comprehensive deliverables, including the number of firms trained, increase in gross revenue, percentage changes in profitability, impact of capital investments, and job-related data. This analysis helped demonstrate the program's success and informed future initiatives.
MEASURED RESULTS
Miles Enterprise Solutions has played a pivotal role in transforming diverse supply chains, leading to a 45% increase in revenue for diverse clients.
KEY ACHIEVEMENTS
- Advanced Data Capture and Visualization: Utilized secure, cloud-based software applications to efficiently capture data, generate reports, and create insightful data visualizations.
- Extensive Consulting Outreach: Provided expert consulting services to over 3,000 firms across the state, guiding them on strategies to scale their businesses and expand their teams.
- Comprehensive Training Programs: Access to over 700+ career training programs, supporting business teams with essential leadership and professional development resources. These programs were made accessible through our innovative learning management system.
